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chara:trouble_shooting [2018/07/05 11:14]
jones ["Failed to request position of S1"] 		chara:trouble_shooting [2018/07/05 11:16]
jones [GUIs are frozen]
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 ==== "Failed to request position of S1" ==== ==== "Failed to request position of S1" ====
 \\  Cosmic Debris reports "Failed to request position of S1" when trying to set the beam order. This indicates that ople is no longer talking to the beam samplers. If the beam sampler server has been restarted recently, then the ople server will also need to be restarted to re-establish the connection.\\ \\  The beam sample server runs on ctrscrut. The ople server tries to open a connection to the beam sampler when it starts. If the beam sampler is not there, or dies,\\  you need to restart the ople server as there is no command to reopen that connection.\\ \\  Cosmic Debris reports "Failed to request position of S1" when trying to set the beam order. This indicates that ople is no longer talking to the beam samplers. If the beam sampler server has been restarted recently, then the ople server will also need to be restarted to re-establish the connection.\\ \\  The beam sample server runs on ctrscrut. The ople server tries to open a connection to the beam sampler when it starts. If the beam sampler is not there, or dies,\\  you need to restart the ople server as there is no command to reopen that connection.\\
-===== __Remote Observing__ =====+=====Remote Observing=====
 \\  \\ 
 ==== VPN connection is not working ==== ==== VPN connection is not working ====
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   * If either Phase 1 or Phase 2 states say IDLE for a given VPN, then you need to re-establish the connection. To do this, click on the "DROP" button for that VPN. Then click on the "CONNECT" button and wait for the Phase 1 and Phase 2 connections to be established.   * If either Phase 1 or Phase 2 states say IDLE for a given VPN, then you need to re-establish the connection. To do this, click on the "DROP" button for that VPN. Then click on the "CONNECT" button and wait for the Phase 1 and Phase 2 connections to be established.
   * Make sure to close Firefox by using CTRL-Q to quit the program and not just close the window.   * Make sure to close Firefox by using CTRL-Q to quit the program and not just close the window.
-\\ [[/Trouble%20Shooting#page.troubleshooting|Back to Main Menu]]\\ \\  +=====General Problems=====
-===== __General Problems__ =====+
 \\  \\ 
 ==== GUIs are frozen ==== ==== GUIs are frozen ====
- Check to see if Sockman is working. Click the [LIST] button on sockman. If the list doesn't come up, Sockman may be hung up. Follow the Sockman restart procedure in the text file on the desktop if it won't respond.\\  Hit [REOPEN] on the gui to see if it reconnects with its server. if that does not fix it, the server may be dead. From the LIST on Sockman, select the server suspected of being frozen. Ping it and if it reports back as being dead, see [[/Trouble%20Shooting#chapter.general.frozenserver|Server is frozen]] section below.\\  Telescope guis often freeze. Hit reopen on the gui to bring it back to life. Hitting [MOVE] on the telescope gui before the star has stopped moving can cause the gui to freeze. Avoid doing this. Close the dead one and open a new one to fix the problem.\\ \\ + Check to see if Sockman is working. Click the [LIST] button on sockman. If the list doesn't come up, Sockman may be hung up. Follow the Sockman restart procedure in the text file on the desktop if it won't respond.\\  Hit [REOPEN] on the gui to see if it reconnects with its server. if that does not fix it, the server may be dead. From the LIST on Sockman, select the server suspected of being frozen. Ping it and if it reports back as being dead, see [[chara:trouble_shooting#server_is_frozen|Server is frozen]] section below.\\  Telescope guis often freeze. Hit reopen on the gui to bring it back to life. Hitting [MOVE] on the telescope gui before the star has stopped moving can cause the gui to freeze. Avoid doing this. Close the dead one and open a new one to fix the problem.\\ \\ 
 ==== Server display is blank or filled with jibberish ==== ==== Server display is blank or filled with jibberish ====
  
chara/trouble_shooting.txt · Last modified: 2024/06/18 00:21 by charaobs

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