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chara:trouble_shooting [2022/10/14 13:17] gail_stargazer |
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+ | ===== LabAO ===== | ||
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+ | ==== LabAO Shutters ==== | ||
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+ | If the labao shutters are not working, the power button on each of the two red control boxes on the top of the table might need to be pressed. After that the other button needs to be pressed and held for 5 seconds so that the units can be controlled remotely. (Note: look for instructions on table.) | ||
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+ | ==== LabAO DM Electronics ==== | ||
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+ | If a labao server complains that it failed to find the EDAC40 device, try unplugging the power and ethernet cables for DM and then replugging in again. | ||
===== OPLE and Metrology ===== | ===== OPLE and Metrology ===== | ||
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* If either Phase 1 or Phase 2 states say IDLE for a given VPN, then you need to re-establish the connection. To do this, click on the " | * If either Phase 1 or Phase 2 states say IDLE for a given VPN, then you need to re-establish the connection. To do this, click on the " | ||
* Make sure to close Firefox by using CTRL-Q to quit the program and not just close the window. | * Make sure to close Firefox by using CTRL-Q to quit the program and not just close the window. | ||
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+ | ===== Network Problems ===== | ||
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+ | ==== User accounts not recognized ==== | ||
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+ | The gps computer does the user authentication for the control side while ctrscrut provides the home directories. Yellowpages is gone, the new paradigm is LDAP (local directory access protocol). If you can't log on to computers on the control network, then make sure both ctscrut (michelson) and gps computers are running. If the login screen screen on ctrscrut says " | ||
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+ | If gps computer does not start, check the power distribution unit (PDU) at the top of that rack. If any units show both " | ||
===== General Problems ===== | ===== General Problems ===== |