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--- chara:trouble_shooting [2025/04/17 19:11]
gail_stargazer
+++ chara:trouble_shooting [2025/04/17 21:39] (current)
charaobs [Metrology]
@@ Line 210: / Line 210: @@
 The software will not make changes to either of these quickly as that is a dangerous thing to do. **There is NO POINT to clicking the up or down buttons more than once every few seconds.**  Indeed it is bad to do so as you will confuse the software. The change between slewing and tracking is also slow for similar reasons. This is why sometimes the "wrong" thing seems to change. It is a sign that you are trying to do things too quickly.
   - Identify if the issue is in Slew mode or Track mode, click "slewing" or "Tracking" to set the mode you're adjusting.
+  - Idenfity the telescope drive with which the issue is occuring, El or Az, and only adjust that gain and/or Fn.
+  - (optional) Quit the dome gui and open a new one, this should make sure the numbers are accurate in the CPUMOTOR tab.
+  - If at all possible, listen to the telescope drive for foghorning! If foghorning occurs immediately turn down the gain or Fn.
+  - Adjust the gain and/or Fn:
+      - For tracking issues: Watch the star in acq for signs of oscillation and turn down the gain and/or Fn one step for fast oscilation or foghorning. For slow response, telescope not reaching/slowly chasing target, slow oscilations, or switching between slew and track modes: turn up the gain and/or Fn one step. change only gain or Fn at a time and after an adjustment watch for ~10 seconds for the change to gradually be implemented.
+      - For slewing issues: Watch the "Er" numbers for the appropriate axis and try to get them to <0.0002 and stable, not increasing or decreasing.
+**Special Note: S2 El drive is tuned in entirely different way and adjusting the CPUMOTOR settings will not help.**  If there are issues with the S2 El drive, contact nic.
+Slew and tracking mode work differently, mostly because the speeds are so different. \\  \\
+IN SLEWING MODE \\  \\
+- If the gain is too low you will overshoot the target. \\  \\
+- If the gain is too high it will fog-horn. \\  \\
+- If the Fn is too high it will also fog-horn, even at low gains. \\  \\
+You need to have the lowest possible gain and Fn in slew mode that doesn't overshoot the target. Fn in slew mode should almost never be higher than 4. If it is, please turn it back down to 4. If you think this is a problem please let Theo know, along with a detailed explanation of what happened. \\  \\
+IN TRACKING MODE \\  \\
+- If the gain is too low it will keep moving between slewing and tracking. \\  \\
+- If the gain is too high it will fog-horn. \\  \\
+- The same goes for Fn. \\  \\
+In tracking mode you want the highest gain and Fn that allows the telescope to track well without fog-horning. If it "oscillates", which you will see in the green dots of tiptilt oscillating, try turning up the gain, and also try turning down the Fn. \\  \\
+Some final remarks: \\  \\
+- The gain is temperature dependent, so when the temperature changes these things will change, but more so for tracking. \\  \\
+- The tiptilt system almost never causes oscillations, it almost always shows you that the scope is oscillating. If the white dots are centered on tiptilt and the green dots are moving the tiptilt is doing it's job and correcting for scope motion. \\  \\
+- If a drive gets disabled at the end of a slew, the gain is too low. At low gain and low velocity the encoder signal changes very slowly or doesn't change at all. After 5 secs the software interprets this as a stall and disables the drive. The tricky part is that increasing the gain to avoid this situation might make the telescope to oscillate during the next slew. So the gain should be low (4 or even 1) during slewing but higher 7 or 10 when the telescope is basically at the target position.
+==== E2 AOB Dichroic Recovery ====
+{{:chara:files:beaconrecoveryinstructions.pdf|E2 AOB Dichroic Recovery Document}}
+==== E1 Hut and Cooler Communications Recovery ====
+{{:chara:files:e1_hut_coms_recovery.pdf|E1 HuT and Cooler Communications Recovery}}
+==== Acquisition Server Restarts ====
+Most ACQ servers run on the wfs computer at the scope. 2 scopes do not.
+S2's acquisition server resides on "S2pi4" computer. Logging on to it (ssh s2pi4) and running bootlaunch will restart it.
+E1 ACQ and Finder both live on the e1zwo rasperry pi computer. Use ssh e1zwo to log in and run bootlaunch_master to find its PID and kill it and bootlaunch_master again to start it.
+==== Focusing the Telescope ====
+**NOTE: Focusing the telescope is a RARELY needed occurance and should not be done often (on the order of 1-2 times per year).**  Often the issue has a different cause and adjusting the focus of the telescope makes everything worse. The telescopes are extremely carefully focused after mirror recoats and realignments, and only on exceptional seeing nights when all other optical systems have been aligned extremely carefully. Do Not adjust the telescope focus unless you are very sure these requirements are met. Contact Nic, Rob, or Karolina if in doubt and email the tech email list that the focus has been adjusted, and by how much (note the before and after positions for the X, Y, and Z actuators).
+  - Fully align beacon to labao and TWFS, especially making sure the focus terms between the two agree very well.
+  - Open a secondary gui: mergurygtk W2_SECONDARY.
+  - Note the current M2 actuator positions and send them to Nic for the log.
+  - Turn off the beacons and lock the star on TWFS tiptilt.
+  - Turn the servo on in the mercurygtk gui.
+  - On the align tab of the wfsgtk there is a button for FOCUS SCOPE.
+  - Press the button.
+  - When done the focus term of starlight on the TWFS should be zero.
+  - Turn off the servo on the mercury_gtk gui.
+A couple of notes:
+  * If large moves of M2 are made, tiptilt tracking may be lost. Pay careful attention so that M2 doesn't get driven away crazily due to lost light.
+  * If it takes too long to start the autofocus procedure, the mercury_gtk servo will automatically turn off and nothing will happen. So just make sure the servo is on right before hitting the FOCUS SCOPE button.
+===== Dome issue =====
+At times the domes do not rotate, open or close, or otherwise behave. Some problems are simple and others are more complex.
+==== Dome does not rotate ====
+Sometimes when observing, the dome will not follow the telescope during a slew. This can happen when the Autodome feature is not turned on. Click the ON button on the MAIN tab of the telescope gui to enable it. This may happen after a server restart so always check the dome position with the spycam during a slew after a server restart. Also make sure the target position of the dome matches the telescope's position. If not, it will insist on being in the wrong place. If it is not at the same AZ as the scope, turn AUTODOME [OFF] on the obsgtk, manually move it [CCW] or [CW] until it is centered on the telescope in spycam 1. If the dome AZ does not read the same as the telescope AZ, enter the scope AZ in the position box of the DOME tab of appropriate dome server and hit the INIT POS button to tell it the correct AZ. \\  \\
+If the dome does not turn at all, even with the manual controls on the telescope or dome guis, the control may be set to manual on the control box instead of computer. This can happen if there was work done at the dome during the day. If the dome opens, but does not turn, check the controller box just inside the door of the bunker. Sometimes the drive wheel jumps in the track and cannot turn the dome, even when the motor works. This will need to be fixed during the day. A fuse can also blow out in the dome control box and leave the dome stuck.
+==== Dome does not open ====
+Is the SPYCAM on and updating? An old image may show the dome is closed, but it has actually started to open. If the dome won't open, try hitting the SLIT CLOSE button on the telescope gui first. It may be that there was a computer or server issue and the computer thinks the dome is open already and won't allow it to open again. Hit the SLIT OPEN button to see if it works now. If it still won't open, go to the bunker and look to see if the power switch is on to the dome. It will be up and red if on.
+Also look to see if the power cable is connected to the computer box. If it's connected up high to the manual dome controls, the cable needs to be brought back to the computer box connector. __Turn the power off first,__  using the light switch with the red LED toggle, to the dome before disconnecting the power cable. Slide it onto the connector at the box and turn the collar to lock it in place. Turn the power back on and see if you can open the dome from the computer in the bunker.
+==== Dome does not close ====
+If a dome will not close after observing, it may need to be closed manually at the bunker. Turn the power to the dome off at the switch, disconnect the cable from the computer control box and connect it to the manual control switches above. Turn on the power to the dome after connecting the cable and use the two controls to close the dropout first, then the slit. The dropout must be fully closed and the slit closed over it to be shut properly. Inform the staff that the dome did not function properly so someone can look at it in the morning.
+===== HUT servers =====
+The HUT servers control functions such as beacon and dichroic movements, heater and dehumidifier usage, and various AO functions. An observer may find that the obsgtk is no longer controlling the beacon LED's, beacon flat or dichroic alignments. This happens on occasion with E2 and other scopes. The HUT server may be the cause if it has quit or lost connection or the AOB may be at fault. To see if it is the server, open the HUT gui for the desired telescope from the CHARA menu. If the alignments can be changed from the gui, then the HUT server is ok. You can use the hut gui to continue observing. If the hut gui gives move error messages, cycle the power on the AOB and open a new hut server to restore the connection to the obsgtk. On the POWER gui, turn off the power to the AOB for the offending telescope and turn it back on. Stop the hut server by logging into the appropriate telescope computer and identifying the PID with the bootlaunch_master command and killing the process with the kill -9 #### command. Start the new server via the bootlaunch_master command. Hit REOPEN on the obsgtk to reopen the connection to the HUT server and hit reopen on Cosmic Debris as well.
+If the server won't restart, a reboot of the power supply in the telescope bunker might be necessary. The power supply that controls the acquisition and finder cameras as well as their controllers is located on top of the computer rack in each bunker. The power supply has green readouts of volts and current. After turning the power off for 10 seconds and back on, try restarting the server from the computer in the bunker to see if it starts cleanly. If so, then restart the telescope server, reopen the connection to the telescope gui, and hit REOPEN on Cosmic Debris. Part of the HUT server also controls the AO table. If the AOB part of the HUT server doesn't work, then the power supply on the back of the AO table in the telescope dome might need recycling. This power supply controls the actuators at M2 and the AO table. The power supply box is a 6×9 inch aluminum box on the back of the AO table, behind the keyboard and monitor. Turn it off with the power button on the bottom edge of the box, wait 5 seconds and turn it back on. The HUT server should now restart cleanly. Restart the telescope server as well to make the connections to the telescope gui. Hit REOPEN in Cosmic Debris if you are observing to make all needed connections.
+===== Tiptilt Server. (These sections apply to the old lab tiptilt system retired in April 2021) =====
+[[:chara:old_lab_tiptilt_server|Instructions for the old lab tiptilit system are archived here.]]
+===== LabAO =====
+==== LabAO Shutters Not Working ====
+<font 10.5pt font-family:/inherit;;#333333;;inherit>If the labao shutters are not working, the power button on each of the two red control boxes on the top of the table might need to be pressed. After that the other button needs to be pressed and held for 5 seconds so that the units can be controlled remotely. (Note: look for instructions on table.) A good way for this step is to manually set the shutter to the opposite state that it is in remotely, keep pressing the “enable” button until you hear a slight click. Release. The shutter should now change state.</font>
+<font 10.5pt font-family:/inherit;;#333333;;inherit>If this does not work, or the other CHARA shutters are not working then a reboot is required. The order of restart needs to be correct for all shutters to work again (not shutters on insturment tables which are controlled by instrument servers).</font>
+<font 10.5pt font-family:/inherit;;#333333;;inherit>Turn off electronics box for shutters (above the GPS computer). Reboot the gps computer. Check to see that the shutter server is running by typing bootlaunch_master on gps computer. If running, turn on shutter electronics box (you just rebooted gps computer so restart gps server).</font>
+==== LabAO DM Electronics ====
+If a labao server complains that it failed to find the EDAC40 device, try unplugging the power and ethernet cables for DM and then replugging in again. The boxes for these are under the respective tables.
+===== OPLE and Metrology =====
+==== OPLE Server doesn't open - complains about not finding run_ople ====
+This usually happens if someone runs a "make clean" in the cvs tree but doesn't follow up with a "make install" on ople. To generate the run_ople file, follow these steps:
+  * Open a terminal window and type "ople" to log onto the ople machine.
+  * Change to the appropriate directory under the CVS tree by typing "cd control/cliserv/ople"
+  * Update the CVS tree by typing "cvs update"
+  * Run the Makefile script by typing "make"
+  * Log on as root by typing "su" and entering password.
+  * Type "make install"
+  * This will install run_ople. Try opening the ople server again.
+==== Homing carts ====
+  * To home the carts, turn off the [OL] and [MAN] buttons on each cart and it will automatically return to the front switch. If the cart has no issue, it will arrive at the target position of 0m and the home switch at the same time. The X in the OPLE server under the HM will indicate it has stopped on the home switch. If a cart does not reach the home switch when it returns to position 0m, it was lost and likely the cause of the difficulty in finding fringes. The X does not guarantee the cart has retained its home position. This home position can be checked by using the CHECK button on the ople gui or by typing the command “homechk S1” into the ople server. When the error value is displayed on the ople server, hit ESC to clear the display. Click on the [OL] and [MAN] buttons and hit [TRACK] to send the cart to the desired cart position.
+===== Restarting Servers =====
+==== Restarting Servers using the bootlaunch paradigm ====
+If a server is not running or Socket Manager reports that a server is dead, then look at the socket manager list to find out what computer the server runs on ([[:chara:socket_manager_list_file|socket_manager.list]]). You can also look at the up-to-date file by opening a terminal window and typing "less /ctrscrut/chara/etc/socket_manager/socket_manager.list".
+To restart a server, log on to the machine that runs the server and type "bootlaunch_master". This script will go through the list of executables and will check which servers are running. If a server isn't running it bootlaunch_master will remove it from socket manager, clear the lock file, and relaunch the server. The instructions below describe how to restart individual servers, but this should not be necessary anymore.\\
+\\
+A number of servers use an interim bootlaunch paradigm to restart. This is confined to servers that run on ubuntu machines, namely the telescope bunker computers and gps. The basic syntax is "bootlaunch_<server>" where "<server>" is replaced by the server the script is designed to address. The scripts have a number of safeties built in, so it is safe to run them even if a server is already running – they just output the process ID of the running server. The scripts also take care of the entry in socket manager as well any serial port lock files. All the pertinent information is world writeable, so one should be able to run a bootlaunch script as observe.\\
+\\
+One thing of note about the output of the bootlaunch scripts, they call a number of other programs which themselves have output that may be misleading in the context of bootlaunch. Chief among these is the output of "tsockman". If a server stopped unexpectedly, it may leave behind an entry in the socket manager. In order to launch a new server, one needs to clean out the socket manager entry if it is there. To do that, "tsockman remove <entry>" is called to remove "<entry>" before the new server is launched. If there is no entry, tsockman will respond with "Process by that name does not exist". THIS IS NORMAL and is not indicative of an error. The server in question launched (without fanfare) right after that output text.\\
+\\
+Note: The bootlaunch scripts will not start a new server if there is an existing process running. Therefore, type "ps aux | grep //server_name//" where server_name is the name of the server. If there is a dead process, look up the process identification number (PID) and type "kill -9 PID" to kill the process and then run the relevant bootlaunch script.
+==== Restarting Servers using the rc.local file (likely outdated) ====
+\\
+This procedure is applicable to servers that have not switched over to the bootlaunch paradigm, which may not be any at this point.\\
+\\
+If a server is not running or Socket Manager reports that a server is dead, then look at the socket manager list to find out what computer the server runs on ([[:chara:socket_manager_list_file|socket_manager.list]]). You can also look at the up-to-date file by opening a terminal window and typing "less /ctrscrut/chara/etc/socket_manager/socket_manager.list" Note that servers can be running fine, but if the Socket Manager drops the connection to them, they are as good as dead when it comes to functioning with other servers or as part of a larger sequence.\\
+\\
+Log on to the relevant computer by typing the computer name (ctrscrut, ople, s1, …). If the shortcut doesn't work then type "ssh //name//" where name is the computer name.\\
+\\
+Find out if the server is running by typing "ps aux | grep //server_name//" where server_name is the name of the server.\\
+[ctrscrut:599] ps aux | grep pico_1\\
+observe 9281 0.0 0.0 61156 692 pts/3 S 13:58 0:00 grep pico_1\\
+observe 12578 0.0 0.0 24524 11212 ? S Jun16 33:14 /usr/local/bin/pico_server /dev/ttyC8 /ctrscrut/chara/etc/pico_1.cfg\\
+\\
+If the entry for the dead server shows up in the process list, then identify the process identification number (12578 for the example above) and kill the server by typing "kill -9 //PID//" where PID is the process identification number.\\
+\\
+Look up the commands to restart the server by typing "more /etc/rc.local" (this is relevant for servers that run in the background). Press the space bar to scroll through the contents of the rc.local file. Locate the commands relevant for the server that needs to be restarted and copy and paste into a terminal window:\\
+\\
+#Start PICO server for PICO #1\\
+/bin/rm -f /var/lock/LCK..ttyC8\\
+/usr/local/bin/tsockman remove PICO_1\\
+/usr/local/bin/pico_server /dev/ttyC8 /ctrscrut/chara/etc/pico_1.cfg &\\
+\\
+The first command removes the lock to allow the server to restart. The second command removes the name from the socket manager listing. The last command restarts the server. Note that if you are restarting the servers as observe, you will need to remove the part of the command in the rc.local file that saves information in /var/log///server_nam//e.log file (the actual command typed should resemble the last line above).\\
+\\
+There are text files on the desktop with many of the restart commands. Use these files for quick access to the relevant commands. The commands are edited and can be copied exactly as written. Files include Dome servers and all servers running on ctrscrut. Many of these commands are also located on the [[:chara:restarting_servers|Restarting Servers]] page.
+Shutters Server
+\\
+The Shutters server can become unresponsive or disconnected from the Socket Manager. This server must be restarted from the lab and not from the Control Room. Follow these instructions to restart it. Note that Shutters runs on gps, not ctrscrut.\\
+\\
+To start the shutter server on gps:\\
+\\
+Log into the gps computer and kill the process labeled shutters with the PID as described in **Restarting Servers** above.\\
+Turn off the power to the Shutters with the switch on the computer rack which is marked "SHUTTERS". Restart the Shutters server with the commands below. After restarting the server and testing the gui to see that it works, turn the SHUTTERS power back on with the switch. There is a printed sheet of directions in the lab to help you. It will refer to the ople computer, but it now runs on the GPS computer.\\
+\\
+/usr/local/bin/tsockman rm shutters\\
+bootlaunch_master
+==== Restarting Socket Manager ====
+In very rare circumstances, the socket manager might need to be restarted. This is usually needed if GUIs stop communicating (e.g., OPLE GUI stops communicating with OPLE server). Another example occurs when mircx_bootLauncher tries to remove dead server names from the socket_manager before restarting. If the socket_manager does not respond, the mircx_bootLauncher will timeout.
+Follow these instructions to restart the socket manager, but only do so if really necessary:
+ssh -X observe@ctrscrut
+killall socket_manager
+socket_manager &
+==== MIRC-X CredoneImAcq Server ====
+The MIRC-X CredoneImAcq server and GUI can be opened using the "credone" icon on the wolverine desktop. Note that you can only have one of these open at a time. If you get an error message and can't bring up credone, then close the error message and follow the steps below to remove the dead processes first:
+From a terminal window, log on to mircx (old observe password):\\
+ssh -X spooler@mircx
+Look up credone process:\\
+ps aux | grep credone
+Kill all credone processes (including the ones for the error messages) using "kill -9 PID" where PID is the process number. Note that credone can't be restarted if there are any error processes in the list. Check "ps aux | grep credone" one more time to make sure all processes are cleared (the only one that should show up is the grep command that was just issued).
+Then restart credone using the desktop icon or by issuing the following command on spooler@mircx:\\
+credoneImAcq –no-display
+(the first "–" should be two dashes: - and -).
+===== Telescopes and Dome Servers =====
+==== The Telescope won't move or stopped moving ====
+Have the powers been turned on to the drives? Are the scopes disabled? The usual state of the telescopes is disabled until enabled. This is due to the stall function of the scopes which eventually disables the scopes when they are stowed. Enable the scopes by hitting [ENABLE] on the dome gui, the telescope gui control tab, or the bottom of the obsgtk. If a scope disables itself during a slew, it may be just an overcautious stall function or the slew gains may be too high or low. Check the gains and if they are OK, Hit ENABLE and the scope should continue to slew. If it disables again without moving, there may be something wrong at the scope, ie. a hatch left open, a ladder not put away, a tool on the floor, or something else physically impeding the motion of the scope. You will need to go to the dome to see what it is. The computer in the dome will give you control of the scope to turn it away from the problem. Make sure the scope is in a position that allows the opening of the hatch if you need to go upstairs. It can be moved back from the bunker as needed.
+Sometimes the dome guis get hung up and can cause erratic motion or no motion of the scopes. Check them for current times and continuous updates of numbers. If they are not updating, try to REOPEN them first. If that does not work, close the gui and open a new one. If a new one does not open, the dome server may be dead or Sockman lost track of it. See **Dome Server Restart** below.
+**Special Note for new drive (currently only S2 EL): **If the drive stops or will not begin a move, try clicking "manual" in the manual tab, then "auto" in the auto tab. If this doesn't help, then try the **Dome Server Restart.** \\
+\\
+**Azimuth Limit Switches** \\
+\\
+<font 14px/Arial,Helvetica,sans-serif;;inherit;;inherit>As of 11-'17, the azimuth limit switches are enabled and can stop the motion of the scopes if they try to go beyond -90º or 450º. The scopes will not be movable with normal inputs so follow these instructions to return them from the out of range condition.\\
+\\
+. On the domegui MANUAL tab, click STOP so pulses won't be sent to the drive by the control software.\\
+\\
+. Make sure you understand why the limit was hit which may require a trip to the telescope. If the azimuth positions on all telescope servers and dome guis match, it is likely the limit switch incorrectly causing the stall and not that the scope is actually in a wrong position.</font><font inherit/inherit;;initial;;white>M</font>ake sure all the scopes’ demand positions agree – for example, sometimes bringing a scope to a configuration that’s already on sky and issuing a slew command will make the additional scope go around North the “wrong” way.\\
+\\
+<font 14px/Arial,Helvetica,sans-serif;;inherit;;inherit>3. Click the OVERRIDE ON button in domegui MANUAL tab. After this, the hardware doesn't care about the limits switches and you're free to move the telescope.\\
+\\
+. Click ENABLE then you can move the telescope back to its normal range of operation.\\
+\\
+. After the telescope is back in it normal range, click OVERRIDE OFF which makes the hardware aware of the limits again and then hit AUTO on the AUTO tab to resume normal operation.</font>
+<font 14px/Arial,Helvetica,sans-serif;;inherit;;inherit>However, If you notice that a telescope will stop near AZ 90 or 270 with the scope still being ENABLED and refusing to move, this is often due to the new AZ limit switch being armed around AZ 0º at some point earlier. To get it moving again:</font>
+<font 14px/Arial,Helvetica,sans-serif;;inherit;;inherit>1. On the domegui MANUAL tab, click STOP so pulses won't be sent to the drive by the control software.\\
+\\
+.</font><font inherit/inherit;;initial;;white>M</font>ake sure all the scopes’ demand positions agree – for example, sometimes bringing a scope to a configuration that’s already on sky and issuing a slew command will make the additional scope go around North the “wrong” way.\\
+\\
+<font 14px/Arial,Helvetica,sans-serif;;inherit;;inherit>3. Click the OVERRIDE ON button in domegui MANUAL tab. After this, the hardware doesn't care about the limits switches and you're free to move the telescope. **NOTE: ****Using the overide is potentially damaging to the telescopes. **Only use override if you are certain the cable wrap or any other obstruction is not causing the drive to stall. If at all possible, go to the telescope and check the telescope position, drives, and cable wrap before using override.</font>
+<font 14px/Arial,Helvetica,sans-serif;;#333333;;inherit>4. Move the scope a bit back toward the direction it was coming from – for example, if the scope stopped at AZ 268 while rotating clockwise, move it back to 265 or so using AZ DEC. Then press STOP.</font>
+<font 14px/Arial,Helvetica,sans-serif;;#333333;;inherit>5. Move the scope past AZ 270 by pressing AZ INC. Usally 2-4 degrees beyond will do. Go past the point that shows the limit is triggered and click STOP.</font>
+<font 14px/Arial,Helvetica,sans-serif;;#333333;;inherit>6. Click OVERRIDE OFF, go to the AUTO tab and press AUTO, then NEXT (also in the obsgtk; this will restore the original star's demand position to the scope).</font>
+<font 14px/Arial,Helvetica,sans-serif;;#333333;;inherit>7. When you have time, go to the scope and reset the limit switch; otherwise, it will stop each time you pass AZ 270/90. The LED will show red when on the limit switch and is tripped, ie. limiting motion of the scope. The LED will be yellow if it has tripped and is in the caution range, but not on a limit switch. A fine Allen key can be used to push the internal reset button or use the magnet and touch the box. It will turn the LED green when restored.</font>
+**Elevation Limit Switches**
+On occasion, the telescopes will trigger the upper or lower elevation limit switches. This can happen if the scope gets lost and is poorly inited in elevation or if the dome server fails. Sometimes the scope will go down in elevation even when the demand position is up.
+If a limit switch is triggered, try to back it out of the position by following the same rules as above.
+<font 14px/Arial,Helvetica,sans-serif;;inherit;;inherit>1. On the domegui MANUAL tab, click STOP so pulses won't be sent to the drive by the control software.</font>\\
+\\
+<font 14px/Arial,Helvetica,sans-serif;;inherit;;inherit>2. Click the OVERRIDE ON button in domegui MANUAL tab. After this, the hardware doesn't care about the limits switches and you're free to move the telescope. **NOTE: ****Using the overide is potentially damaging to the telescopes. **Only use override if you are certain the cable wrap or any other obstruction is not causing the drive to stall. If at all possible, go to the telescope and check the telescope position, drives, and cable wrap before using override.\\
+\\
+. Click ENABLE then you can move the telescope back to its normal range of operation. Move the scope up or down to get out of the upper or lower limit situation. If it comes out, then go to the next step.\\
+\\
+. After the telescope is back in it normal range, click OVERRIDE OFF which makes the hardware aware of the limits again and then hit AUTO on the AUTO tab to resume normal operation.</font>
+<font 14px/Arial,Helvetica,sans-serif;;inherit;;inherit>If the scope goes the opposite direction as commanded, disable the scope and</font>turn off the powers to the drives.
+Restart the dome server and type otcs in the telescope server. Reopen the dome gui. Make sure the demand position is the same as the scope position and not 0.0, 0.0.
+If it is not at the original position as when it stalled, enter that position in the manual tab and init the scope until the server and dome gui read correctly. Make sure the gains are at the same values as before and not all 22. Lower them as needed.
+If the scope position is correct and the demand position is above the lower limit, turn the powers back on and enable the scope. Watch as it comes out of the over limit position. Be ready to disable the scope if something else happens.
+The scope may need to be reinited if it doesn't find the star.
+==== The Telescope won't track ====
+If a bright star is manually found and not slewed to by number, (usually after the scope has gotten lost), the telescope will not track as it does not know it has gone to a star. When you init the EL and AZ position of the scope to the star's position, you must enable the tracking by going to the dome gui, selecting the RA/DEC tab and hitting the [GO RA/DEC] button. The scope will track, but the pointing model may still be off. Try slewing to the same star and initing on it after it is locked in Tiptilt. This can be done in the dome with the computer at the telescope.
+==== The Telescope won't track ====
+If a bright star is manually found and not slewed to by number, (usually after the scope has gotten lost), the telescope will not track as it does not know it has gone to a star. When you init the EL and AZ position of the scope to the star's position, you must enable the tracking by going to the dome gui, selecting the RA/DEC tab and hitting the [GO RA/DEC] button. The scope will track, but the pointing model may still be off. Try slewing to the same star and initing on it after it is locked in Tiptilt. This can be done in the dome with the computer at the telescope.
+==== The Telescope won't stop moving or moves beyond the commanded position ====
+Disable the scope whenever its motion is outside of what it is supposed to do. Turn the powers off to the axes as well on the Power gui. The dome server is usually to blame and will need to be restarted.
+Sometimes, the gains can be too low and the scope will overshoot the star position. Disable the scope, adjust the Slewing gain up one increment and enable the scope. It should return to the star.
+<font 14px/Arial,Helvetica,sans-serif;;inherit;;inherit>**NOTE: Whenever a gain is turned up, there is a chance of inducing telescope vibration ("foghorning"). **Whenever possible use the Amcrest cameras or go to the telescope to listen to it to make sure it's not foghorning.</font>
+==== Dome Server Restart ====
+Dome servers are now started using the bootlaunch_master command. The manual process that has been superceded is archived.
+To restart the dome server:
+. Make sure the power to the drives is OFF. Disable the scopes.
+. Login to the relevant computer as observe. For example, type "s1" to log on to S1.
+. Work out the process ID number (PID) by typing bootlaunch_master
+. Use kill -2 PID to kill the server. Entering the command twice will show "No such process" if it has been killed. if it is not killed, use kill -9.
+. Type bootlaunch_master again to restart the server.
+. Turn the power to the drives back on.
+. Hit REOPEN and ENABLE on the domegtk, and type "otcs" in the telescope server.
+You may have to reinitialize the scope on a bright star. If the powers were turned off quickly when the problem was noticed, the position of the scope should be retained and slewing to a bright star will get it in the finder. If not, you may need to go out to the telescope to find the bright star to reacquire the scope's position.
+Be aware that when restarting a dome server, the telescopes position may not be retained and the dome gui may display Az: 0.0. El: 0.0. The gui will scroll messages that say Az: 0.0. El: 0.0 with an error in scope position. If the scope is known to be at STOW position, you can manually enter the scope's AZ and EL using the manual tab on the dome gui and hitting the INIT button.
+Also be aware that the gains do not always return to the normal values of Slew 4-7 and Tracking 7-10 when a dome server has crashed and is restarted. They may come up as Gain 22 for all axes and modes and they will need to be turned down or the scopes will oscillate badly.
+==== Telescope is not receiving the commanded position for a target. ====
+Sometimes it happens that a telescope receives the wrong position for a target or does not receive the commanded position at all. The commanded position is listed on the telescope server in the first column under TCS Az/El; the second column lists the actual position of the telescope. Try entering the star designation directly into the telescope server, ie. hd 123456. If it does not accept the number, try closing and restarting the telescope server and hitting repoen on Cosmic Debris and the telescope gui. Try entering the star into the server again. If that does not work, it is possible that something is wrong with the dome server. To restart the dome server follow these steps above.
+==== Telescope is tracking poorly, overshooting in slew, oscillating. ====
+This might mean that the gain for the tracking servo is wrong. Note that changing this gain can be dangerous, especially if you set it too high as that can cause the telescope to oscillated and damage the drives. Please only do this if you are very very sure that it is necessary. Symptoms of bad gain are: The scope over shoots the position while slewing. The star will be seen to move out of the window and may come back after a few seconds. This means the slewing gain is too low. The scope oscillates when tracking or after a slew. The star will be tracing an ellipse, figure eight or other looping shape. This means the tracking gain is too low. You can damp this out with the telescope or dome gui by disabling the scope, then re-enabling it. Adjust the gain upward and watch it on the next slew. In all cases if either gain is too high the scope will go into "Fog Horn" mode, which is bad. This can be seen during slews on the twfs or labao as vibrating spots, usually in one axis.
+Watching the drive position errors ("Er:) in the dome gui under "Az Vel" and "El Vel" are also a good place to look for drive tuning issues. These errors should ideally be <0.0003 and be stable, not oscillating. It may take some seconds for the errors to settle after tuning changes.
+**You always want to use the lowest gain that still allows the scope to work as best as possible.** If the tiptilt tells you the scope is oscillating slowly, the gain may be too low. If it is oscillating quickly it may be too high.
+The usual values for slewing gains are 4-7 and tracking gains are 7-10. Note that these values may change as the temperatures change rapidly. Gains are usually higher when cold and lower when warm. **Be sure to set mode back to AUTO** if changing the gains left it in Slewing or Tracking mode.
+==== How to Adjust CPUMotor Gains ====
+\\
+The GAIN controls the gain of the feedback between the encoder and the drive velocity. A high gain means a "stiffer" response, but can lead to oscillations or fog-horning if it's too high.\\
+\\
+The Fn controls the maximum frequency of the servo response. A high Fn means higher frequencies are allowed through, which can mean correcting for faster problems but if too high can also lead to oscillations or fog-horning.\\
+\\
+The software will not make changes to either of these quickly as that is a dangerous thing to do. **There is NO POINT to clicking the up or down buttons more than once every few seconds.** Indeed it is bad to do so as you will confuse the software. The change between slewing and tracking is also slow for similar reasons. This is why sometimes the "wrong" thing seems to change. It is a sign that you are trying to do things too quickly.
+   - Identify if the issue is in Slew mode or Track mode, click "slewing" or "Tracking" to set the mode you're adjusting.
   - Idenfity the telescope drive with which the issue is occuring, El or Az, and only adjust that gain and/or Fn.
   - (optional) Quit the dome gui and open a new one, this should make sure the numbers are accurate in the CPUMOTOR tab.
@@ Line 339: / Line 670: @@
   - Peak so that the beam is aligned as well as possible. Does not need to be perfect but not loose.
   - All beams have a signal between 1-2 volts while at the back. Sometimes the signal strength can change for no apparent reasons.
-  - Using steps of 50, try moving 3 times in one direction. After each step, wait 5 seconds or so for things to update. If nothing then try the other way.
+  - Using a step size of 23, try moving 3 times in one direction. After each step, wait 5 seconds or so for things to update. If nothing then try the other way.
-  - Return to starting position.
+  - Return to the starting position.
   - Repeat for the other axis.
-{{:chara:files:met1.pdf|Instructions for Aligning MET1}}  - only align MET1 if you have completed training.
+===== Beam Samplers =====
+==== Beam Samplers are not moving (not a problem anymore) ====
+This happens most frequently with the E1 beam sampler. If you are doing alignments and are using E1, try to move it forward first to see if it dies. If it does, follow this procedure.
+  * Turn off power on Newport Universal Motion Controller/Driver for the Beam Samplers (on top of rack in computer area, labelled "BS")
+  * Then go behind the racks and locate the serial port for BS. Look for all of the blue ethernet cables coming out. BS is labelled in prt 2. Remove the ethernet cable for BS. The step stool is available to make it easier to reach the blue ethernet cable at the back of the BS controller box.
+  * Restart BS controller (press power button again). Wait for all axes to appear on screen.
+  * Plug the ethernet cable back in.
+  * Restart BS server on ctrscrut using commands in /etc/rc.local (see instructions below)
+  * Reopen Beam Sampler GUI. You will need to home each Beam Sampler one by one. You should be able to do this from the regular Beam Sampler GUI. If that doesn't work, try opening "espgtk BS" from the command line.
+==== Restarting the Beam Sampler Server ====
+The most common cause for getting multiple copies of a server is using the socket manage RESTART button, which is flaky at best. Don't do this. If you need to restart a server you should do it manually.
+. Make sure you are logged into the right machine: ssh ctrscrut
+. If you are not sure see if the socket manager will tell you. If it doesn't have a look in the file: /ctrscrut/chara/etc/sock_manager/socket_manager.list
+. See if there are any ghosts running
+ps aux | grep esp_server
+Yes, it's hard to know which one it is with the esp servers. You can work out which ones are ghosts by typing the command
+tsockman |grep ctrscrut
+which will give you a list of the servers running on the machine you are interested in. Checking for non-matching PIDs will tell you which processes you need to stop.
+. Stop those processes:
+kill -9 PID1 PID2 ….
+. Make sure there is no sign of it in the socket manager
+tsockman rm BS
+. Restart the beam sampler servers (this starts both beam sampler servers BS1 and BS2):
+bootlaunch_beamsamp
+==== "Failed to request position of S1" ====
+Cosmic Debris reports "Failed to request position of S1" when trying to set the beam order. This indicates that ople is no longer talking to the beam samplers. If the beam sampler server has been restarted recently, then the ople server will also need to be restarted to re-establish the connection. \\  \\
+The beam sample server runs on ctrscrut. The ople server tries to open a connection to the beam sampler when it starts. If the beam sampler is not there, or dies, \\
+you need to restart the ople server as there is no command to reopen that connection.
+===== Remote Observing =====
+==== VPN connection is not working ====
+To re-establish the VPN connection, follow these steps:
+  * Open VPN status page from the firefox web broswer. To do this, click on the "AROC VPN reconnect" icon on the zoot desktop. Alternatively, you can open the firefox web browser and go to 192.168.3.1/vpn_sta.htm
+  * The browser will prompt you for the admin user name and password. If these entries are not already filled in, then look for this information on the papers near the console.
+  * If the browser does not open, then check if there are other instances of firefox already running. To do this, open a terminal window, type "ps auxw | grep firefox", and kill the other instances of firefox so that you can open a new window.
+  * When the VPN connection is working, it will report "Phase 1: M-ESTABLISHED / Phase 2: ESTABLISHED" under the state column.
+  * If either Phase 1 or Phase 2 states say IDLE for a given VPN, then you need to re-establish the connection. To do this, click on the "DROP" button for that VPN. Then click on the "CONNECT" button and wait for the Phase 1 and Phase 2 connections to be established.
+  * Make sure to close Firefox by using CTRL-Q to quit the program and not just close the window.
+===== Network Problems =====
+==== User accounts not recognized ====
+The gps computer does the user authentication for the control side while ctrscrut provides the home directories. Yellowpages is gone, the new paradigm is LDAP (local directory access protocol). If you can't log on to computers on the control network, then make sure both ctscrut (michelson) and gps computers are running. If the login screen screen on ctrscrut says "Ubuntu Administrator" and has no user accounts, then check to make sure gps computer is on. If you restart gps, then you might have to reboot ctrscrut to get the user accounts. If ctrscrut was rebooted, you might have to reboot other control network computers if you can't log on.
+If gps computer does not start, check the power distribution unit (PDU) at the top of that rack. If any units show both " " and "-" then you can use the arrow buttons to move through the units and cycle the units to on " ". That should automatically start the computer connected to those units.
+===== General Problems =====
+==== GUIs are frozen ====
+Check to see if Sockman is working. Click the [LIST] button on sockman. If the list doesn't come up, Sockman may be hung up. Follow the Sockman restart procedure in the text file on the desktop if it won't respond.
+Hit [REOPEN] on the gui to see if it reconnects with its server. if that does not fix it, the server may be dead. From the LIST on Sockman, select the server suspected of being frozen. Ping it and if it reports back as being dead, see [[:chara:trouble_shooting#server_is_frozen|Server is frozen]] section below.
+Telescope guis often freeze. Hit reopen on the gui to bring it back to life. Hitting [MOVE] on the telescope gui before the star has stopped moving can cause the gui to freeze. Avoid doing this. Close the dead one and open a new one to fix the problem.
+==== Server display is blank or filled with jibberish ====
+  * If the top of a server goes blank, try typing "sb" (start background) on the server command line.
+  * If the server screen fills with jibberish, try hitting CTRL-L in the server to clear it.
+  * If a server freezes, sometimes hitting CTRL-C and then N, for NO, will unfreeze it.
+==== Server is frozen ====
+Try quitting the server using CTRL-C and entering "Y". If that doesn't work, try the following:
+  * On Sockman, click [LIST] and select the appropriate server. It will give a PID number you can use to kill the server in a terminal. Open a terminal and follow the directions for Restarting Servers above.
+  * If a server window does not close, click the X in the upper right corner to close it, but only after getting the PID from Sockman.
+  * Click [REOPEN] on Cosmic Debris and relevant GUIs to re-initialize communication with the server after it is restarted.
+  * A folder is on the desktop that has the restart commands for CTRSCRUT servers and the Shutters server restart command running on OPLE. Use it to restart servers that will not reopen from the menu.
+  * if a telescope server does not close after using CTRL-C when restarting them after UT midnight and the Send ON button is green on the obsgtk, turn the Send ON to OFF and the server will close. Turn the Send ON button back on to resume the setup for the night.
+==== PAVO Server - Error communicating with IFW ====
+The following error message sometimes appears when starting the PAVO server: "Error communicating with IFW. Could not read from IFW. Is the filter wheel plugged in and on?" Most of the time, restarting the PAVO server will clear this error message and allow PAVO to communicate with the filter wheel. If restarting the server doesn't help, then check that the cables going into the small, black IFW box on the PAVO table and into the back of the PAVO computer are plugged in securely.
+==== Adding or Finding a Star in the CHARA Database ====
+The command "dbadd" can be used to look up the CHARA number for a star or to add a star to the CHARA database. To use dbadd, open a terminal window, and type "dbadd starname" where starname is the common name (e.g., Vega) or identifier of the star (e.g., IRC, HR, HD, SAO, FK5, HIP, GJ, or 2MASS designation). If the object is in the database, then it will return the CHARA number.
+You can also look up different identifiers for the star by using the SIMBAD database: [[http://simbad.u-strasbg.fr/simbad/sim-fbasic|http://simbad.u-strasbg.fr/simbad/sim-fbasic]]
+DBADD uses SIMBAD to look up the coordinates of the star and then searches to see if the star is already in the CHARA database. If the star is in the database, it will return the CHARA number. If the star is not in the CHARA database, it will ask if you want to add it and will assign a CHARA number if you answer yes.
+If an object is not in SIMBAD (such as a recently discovered nova), then you must enter the object manually using the instructions below.
+**Finding a star in the CHARA database**
+Here is an example of how to find the CHARA number of a star, nova, or AGN that is already in the CHARA database:
+[ctrscrut:502] dbadd NGC 4151 \\
+Object "NGC 4151" found as CHARA number: 320263
+Note: If the target information stored in the CHARA database does not match SIMBAD, then dbadd will provide the coordinates and magnitudes listed in SIMBAD, and it will also list the CHARA numbers of objects in the database located within 10 arcsec. Please check these nearby entries before adding a new star to the database.
+**Targets that are not in the CHARA database**
+If an object is not in the CHARA database, then you can use dbadd to query SIMBAD and add the star to the CHARA database. This might need to be done for faint stars, novae, and AGN. If the object is found in SIMBAD, then dbadd will return the target's coordinates, magnitudes, and spectral type and ask if this it the object for which you are looking. If you answer yes, then dbadd will issue a CHARA number and add the object to the database. Please check the target coordinates to make sure that they are correct before adding a new star to the database.
+Here is an example of how to add an object to the CHARA database:
+[ctrscrut:534] dbadd BD 41 3807
+SIMBAD found this for "BD 41 3807":
+ID 2MASS_J20340850 4136592 \\
+CHARA 320414 \\
+.0 \\
+CAT8 2MASS_J20340850 4136592 \\
+RA 20 34 08.5148 \\
+DEC 41 36 59.408 \\
+PMRA -2.32 \\
+PMDEC -3.87 \\
+PAR 0.58 \\
+RVEL -27.50
+VMAG 10.03 \\
+HMAG 6.23 \\
+KMAG 5.99 \\
+SP O5.5Ifc \\
+END
+Is the above the object you are looking for? [y/n] y \\
+Added "BD 41 3807" to the database.
+In the example above, the object "BD 41 3807" has been added to the database as CHARA number 320414.
+**Targets that are not in SIMBAD**
+Some objects like recently discovered novae are not in SIMBAD. Entering dbadd <star designation> for a star not in the SIMBAD database returns the message "Simbad is unable to find an object matching <star designation>. Try using a different catalog designation, or use the "-m" switch to add the object manually."
+The command dbadd -m is used by entering the star name and coordinates in this format:
+Usage: dbadd -m <name> <RA> <Dec> \\  \\
+<name>: Object ID (no spaces) \\  \\
+<RA> : XXhXXmXX.X or XXhXX.X (no spaces) \\  \\
+<Dec> : XXdXXmXX.X or XXdXX.X (no spaces) \\  \\
+There are cases where an object is not in SIMBAD and doesn't return a result in dbadd, but is in fact in the CHARA database. Novae and AGN's are the likely objects that cause this result. At times, objects have multiple entries and several CHARA numbers since the names can be so unique. A system will be developed to find these entries without knowing or having a conventional database designation.
+**Binary stars**
+Some binary stars have a common HD number with an A or B after them. These can cause problems as Cosmic Debris does not accept non numerical entries when filling in star designation. These stars are likely in CHARA's database but need to be searched in dbadd or on SIMBAD to get the CHARA number or another designation.
+When a recognized identifier is entered, the HD number with A or B will usually display. Confirm that the coordinates, magnitudes and spectral type match the star desired. If they do not match, you may have the wrong star or the database may have the wrong info and the baseline solution will be affected. Offsets based on incorrect coordinates or misidentifications can move the fringes many thousands of microns away from the calculated position. This can happen when observing a dim companion (B) using the brighter (A) companion's coordinates. Inform the observers that saving and using the CHARA number will save time the next time the target is observed.
+**Editing the database:**  If you find a mistake in the database, please send an email to Nils to have it corrected. Identify what you believe to be the error and what is the correct information.
+==== Adding an anchor to the wiki page ====
+To add an anchor to the wikipage, type the following where you want the anchor inserted (without the spaces between the symbols): \\
+[ [ #AnchorName ] ]
+Highlight the text you want to be a link to the anchor, click the link symbol above and select anchor. Select a page(such as Trouble Shooting) where the anchor is located and give the same name for the anchor.
+==== Displays for the MIRC-X wolverine2 monitors ====
+Follow instructions in the [[:chara:mircx_monitors|linked page to display the MIRC-X wolverine2 monitors]] in the control room.
+==== No Power for Aperture Wheels ====
+To minimize heat sources in the lab, the power for the apwheels is turned off. If you need to use aperture wheels during the night, the operator will need to plug the power into the outlet next to the metrology table (see photo below). If there are any communication issues after plugging in the power, try restarting the server using bootlaunch on ctrscrut. It's probably a good idea to home the apwheels after turning on the power.
+{{:chara:d859af0efb2dab690d3a44526d7b8afc.png}}
+==== Restarting the STST Computer ====
+{{:chara:ccd9641c95c5221f810129e671f441f0.png}}
+ \\
+Last updated 2024-07-22 END HERE
 ===== Beam Samplers =====

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