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chara:trouble_shooting [2022/10/14 13:17]
gail_stargazer 		chara:trouble_shooting [2022/12/09 20:07]
gail_stargazer
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   * If either Phase 1 or Phase 2 states say IDLE for a given VPN, then you need to re-establish the connection. To do this, click on the "DROP" button for that VPN. Then click on the "CONNECT" button and wait for the Phase 1 and Phase 2 connections to be established.   * If either Phase 1 or Phase 2 states say IDLE for a given VPN, then you need to re-establish the connection. To do this, click on the "DROP" button for that VPN. Then click on the "CONNECT" button and wait for the Phase 1 and Phase 2 connections to be established.
   * Make sure to close Firefox by using CTRL-Q to quit the program and not just close the window.   * Make sure to close Firefox by using CTRL-Q to quit the program and not just close the window.
 +
 +===== Network Problems =====
 +
 +==== User accounts not recognized ====
 +
 +The gps computer does the user authentication for the control side while ctrscrut provides the home directories. Yellowpages is gone, the new paradigm is LDAP (local directory access protocol). If you can't log on to computers on the control network, then make sure both ctscrut (michelson) and gps computers are running. If the login screen screen on ctrscrut says "Ubuntu Administrator" and has no user accounts, then check to make sure gps computer is on. If you restart gps, then you might have to reboot ctrscrut to get the user accounts. If ctrscrut was rebooted, you might have to reboot other control network computers if you can't log on.
 +
 +If gps computer does not start, check the power distribution unit (PDU) at the top of that rack. If any units show both "+" and "-" then you can use the arrow buttons to move through the units and cycle the units to on "+". That should automatically start the computer connected to those units.
  
 ===== General Problems ===== ===== General Problems =====
chara/trouble_shooting.txt ยท Last modified: 2023/11/21 01:42 by charaobs

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